Hi Chun Wai N,
Thank you for your feedback. We apologize for any confusion regarding the packaging of your Caudabe case. Let us clarify a few points:
1. **QR Sticker**: The QR sticker on the packaging is added by us. It directs you to a Google Form and is part of our standard process.
2. **Caudabe Packaging**: Caudabe boxes typically do not come with a seal from the manufacturer.
3. **Seal Issues**: Sometimes, the seal may be cut during our warehouse checks before shipment. In some cases, the seal might appear damaged due to the sticker's quality, for which we apologize.
4. **Product Condition**: Rest assured, the item you received is brand new. We do not sell used items. However, if you believe the item is used, please contact us immediately with an unboxing video as per the notice on the outer packaging.
Thank you for your understanding. Let us know if you have any further questions or concerns.
Best regards,
Forexengineer