Here's how to fix it.
For eligible VIP members and items, your VIP discount is applied automatically at checkout. No code to enter.
Check your order summary for VIP APPLIED beneath your item, then review your total before paying. If your VIP savings aren't showing, follow the steps below.
You unsubscribed from our newsletter
You're marked as inactive — No email opens, clicks, or engagement over an extended period
Subscription automatically removed due to prolonged inactivity
Product excluded from VIP discounts
VIP membership is for customers genuinely interested in what we offer. If you're not engaging with our emails or updates, we understand you may no longer be interested. To maintain a quality experience for active members, inactive VIP memberships may be suspended.
Stay subscribed to our newsletter
Open our emails and check out our latest offers
Engage with our content — click on products you're interested in
Continue shopping across any platform
Your VIP membership provides exclusive benefits and valuable updates.
Scroll to the bottom of this page
Look for the email sign-up section on the left side at the bottom of the website
Enter your registered email address in the subscription form
Your VIP status will be activated within 1–2 minutes
This is what the subscription form looks like:
Reference image only — Scroll down to find the actual form at the bottom of this page
Important: This image is for reference only. Don't click on it. Instead, scroll down to the bottom of this page to find the actual email subscription form.
If your VIP code still isn't working, contact our support team.
Click the chat button at the bottom right corner
On mobile, look for:
