VIP Code Troubleshooting

VIP Code Not Working?

Here's how to fix it.

Common reasons

You unsubscribed from our newsletter

You're marked as inactive — No email opens, clicks, or engagement over an extended period

Subscription automatically removed due to prolonged inactivity

Product excluded from VIP discounts

Why we do this

VIP membership is for customers genuinely interested in what we offer. If you're not engaging with our emails or updates, we understand you may no longer be interested. To maintain a quality experience for active members, inactive VIP memberships may be suspended.

Keep your VIP status active

✓

Stay subscribed to our newsletter

✓

Open our emails and check out our latest offers

✓

Engage with our content — click on products you're interested in

✓

Continue shopping across any platform

Reactivate your VIP status

Your VIP membership provides exclusive benefits and valuable updates.

How to reactivate

1

Scroll to the bottom of this page

2

Look for the email sign-up section on the left side at the bottom of the website

3

Enter your registered email address in the subscription form

4

Your VIP status will be activated within 1–2 minutes

This is what the subscription form looks like:

Email subscription form example - Subscribe to our emails section at the bottom of the page

Reference image only — Scroll down to find the actual form at the bottom of this page

Important: This image is for reference only. Don't click on it. Instead, scroll down to the bottom of this page to find the actual email subscription form.

Still need help?

If your VIP code still isn't working, contact our support team.

1Live chat

Click the chat button at the bottom right corner

On mobile, look for:

1