Forexengineer RMA & Warranty Center | Fast Product Returns & Support

Forexengineer RMA & Warranty Center

Welcome to the Forexengineer Return Merchandise Authorization (RMA) & Warranty Center. Our goal is to ensure your returns and warranty requests are handled efficiently and professionally. Please read the instructions below carefully for guidance.


How to Submit Your RMA or Warranty Request

All RMA or warranty requests must be submitted via email:
📧 fxwarranty100@gmail.com

What to Include in Your Email

To process your request quickly, please include the following details:

  1. Full Name
  2. Order ID
  3. Phone Number
  4. Platform Used for Purchase (e.g., Website, Shopee, Tiktok, etc)
  5. Issue Details (attach clear images/videos of the product issue).

💡 Note: Incomplete information may delay the process.

 

Important Notes

  • Please ensure your email includes clear details and supporting documentation.
  • Emails with incomplete or unclear information may not be processed.
  • All RMA or warranty requests sent through personal channels such as WhatsApp to sales representatives, operations staff, or other team members are not valid. Using unofficial channels may result in significant delays in processing. To avoid this, please use the official email address provided above for all requests.
  • We strive to handle all requests efficiently, and delays are usually due to missing information.

💼 For effective communication and accurate record-keeping, email is the preferred channel for all RMA requests. This ensures prompt responses and maintains proper documentation throughout the process.



Warranty Information

The warranty duration varies by product. To check the warranty for your product:

  • Refer to the warranty information displayed on the product's page, as shown below:

 

Product warranty Forexengineer 1
Product warranty Forexengineer 2

 

 

🛠 Important Notice:
If the warranty information is unavailable for a product, it means no warranty is provided for that item. If you believe a warranty is essential for your purchase, we strongly advise you to chat with us before proceeding with the purchase to avoid any misunderstandings.

In the case of discrepancies between product documentation (e.g., product listings) and any communications via WhatsApp, website chat, or platform chat, the product listing documentation will serve as the primary reference.


Still Have Questions?

Feel free to chat with our support team for further assistance. Providing complete details helps us serve you faster! 

Click the chat icon at the bottom right of the page (Live Chat) if you're on a PC or Laptop, or use the chat bubble if you're on a mobile or tablet.

 

Forexengineer RMA Team
Swift solutions for a seamless lifestyle.