Return, Exchanges & Warranty Claim Policies V2

Return Policy:
  • We only accept returns for warranty issues or items that need to be exchanged (due to manufacture defect upon arrival's issue) at this time.

Exchanges & Warranty Claim
During the warranty period, we are prepared to assist you with any warranty service needs you may have. We offer the following options:
  • Replacement of items.
  • Store credit will be provided if the replacement is no longer available in the Malaysian market. The amount of store credit will be equivalent to the remaining warranty period multiplied by the purchased price (after all discounts), divided by 120 months. This calculation is based on a standard 10-year warranty period (120 months). Please note that this calculation may vary depending on the warranty period of each product.
  • Administrative fees of 5% of the SRP, capped at RM50, with a minimum of RM25, will be applied starting January 2023. This ensures that our company can continue to provide the best service possible within our SLA agreement, which includes a 7 business day replacement policy.
Purchases made outside of our website are subject to the policies of the respective platform. For further assistance with return procedures and policies, please contact the chat support of the respective platform. Return shipping charges are the responsibility of the customer.

If you do not agree with the terms and conditions outlined for returns, exchanges, and warranty claims, we kindly ask that you discontinue using our website and services.

Please note that 95% of our brands have a full warranty. For specific details regarding the warranty coverage of each product, we recommend checking the respective product page for precise information.

For clearance items, the warranty period is either void or limited to a maximum of 7 days during a sale or major clearance event. We recommend contacting our customer service team, located at the front of the website via chat at the right side bottom of the website, before purchase to verify warranty coverage if needed.

For products without warranty that are found to have a manufacturing defect, customers must report the issue to Forexengineer within 3 days of receiving the item. Failure to do so may result in the brand principal no longer accepting the claim.

These policies are in place to ensure clarity and fairness to all customers. For any questions or clarifications, please reach out to our customer service team via chat.

This policy is part of our main Terms and Conditions, which you can review here.