Terms & Conditions + Refund Policies V2

Customer Satisfaction.
At Forexengineer Store (Forexengineer.com.my), customer satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our retail store. But in the event you received faulty item, you may contact our team via this link:https://linktr.ee/forexengineer > Select section: " Have issue with your order at Forexengineer?" 


Return, Exchanges & Warranty Claim.

During the warranty period, you may require warranty service. We can provide you with a solution to service the warranty at any time:

a) replacement of the items. OR

b) Store credit will be provided when the replacement is no longer available (Replacement product no longer available in Malaysia's Market). You will get store credit by an amount equal to your warranty left over period.

For store credit calculation: It will use the warranty left period calculation= [ Purchased price (after all discount)] x [ (warranty left period / 120 months*) ] if the item* has a total of warranty time = 10 years warranty = 120 months. The final numbers are based on each product's warranty.

c) Administrative fees of 5% from the SRP capped RM50, minimum is RM25 will be applied starting January 2023 to make sure company give the best service possible within SLA agreement which is 7 business days replacement policies.

Purchases made outside this website are governed using the respective platform. Please contact respective platform chat's support for further support on return's procedures and policies.  Return shipping charges are the responsibility of the customer. If you don't agree on this clause of terms/conditions (Returns, Exchanges / Warranty Claim), you should stop using our website / our services.

All products will have full warranty and located at every page of the product post:







However when they have a sale or major clearance, warranty period either comes void (null) or maximum of 7 days warranty period. You may refer to our customer service before purchase if it deem necessary for you to check the warranty coverage before proceeding making the purchase or checkout.



If you received the wrong item, and the correct item is no longer available after you made the purchase - you have the right to get a refund. This clauses not applicable on warranty issues. If you need warranty policies, refer section "Return, Exchanges & Warranty Claim" instead. 

1) The refund should be processed within of maximum 14 business days
2 )Our customer support will give a due date for each refund if applicable.
3) Customers can contact our PIC (Person in charge) if there are any delays in processing. You may access our warranty HERE

Refund will match the purchased price (final price after all discount), in the store credit form of payment — if the amount is less than RM80. If they have more than RM80, a refund will be processed to cash out to the customer bank in maximum of 14 business days.

Less than RM80, immediately available through store credit.
More than RM80 full amount of money if it's the fault of the warehouse (no stock), otherwise it deduct 8% processing fees on top of the refund amount due to payment gateway charges. 

New purchase subject to full refund if it's the fault of the warehouse (no stock), regardless of amount value. 
Original delivery and handling charges are non-refundable. Refunds are available ONLY purchases made at Forexengineer Website (https://forexengineer.com.my). Return shipping charges are the responsibility of the customer.


Forexengineer, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Forexengineer is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy.
Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us
If your question or comment is relative to your Forexengineer's orders, you can access our team through this link: https://linktr.ee/forexengineer > Select section: "Have issue with your order at Forexengineer?" OR select respective departments to get your issue solve quickly.

How to Order
Ordering online from the Forexengineer Store is simply easy! Look for the items you wish to purchase and click the “BUY” button then you can fill in all the delivery details. Each time you add an item, you'll be able to view the entire contents of your cart with a total amount purchased so far. You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders
We are currently delivering orders to most countries. Feel free to find us at Contact Us page.


Pricing and Payment
All prices are in Ringgit Malaysia (MYR) and are subject to change without notice. We currently accept instant online transfers from major banks in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, and Hong Leong Bank. You will be redirected to your preferred payment channel when you proceed to check out.

Customers purchasing from a country outside Malaysia MAY will incur relevant import duty and tax. These costs are TO BE PAID BY THE BUYER. Import duty or tax costs will be invoiced to you directly from the courier agent. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Well, if you need assistance in advance on this, please contact our hero. 

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Online Orders:
At Forexengineer, most orders ship out from our warehouse within less than 24 hours after payment is received but it all depends on stock availability. Most of the time, your orders will be processed less than 24 hours.


Terms Of Use
This Web site is operated by Forexengineer. All inquiries may be directed to:

Unit. 17-2, Lake Field, Jln Tasik Utama 6,

Medan Niaga Tasik Damai, 57100 Sungai Besi, 

Kuala Lumpur.

Customer Hotline: +601113231442

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Forexengineer web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Forexengineer Web site.

These Terms and Conditions May Change
Forexengineer Store reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Forexengineer Store Website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site
The Forexengineer Store  Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Forexengineer Store’s goods and services and/or to otherwise transact business with or contact Forexengineer Store on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer

Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Forexengineer Store and/or is subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by Forexengineer Store by one of its affiliates or by third parties who have licensed or assigned their rights to Forexengineer Store. The entire Content of the Forexengineer Store Web site is copyrighted as a collective work under Malaysia and other applicable copyright laws, and Forexengineer Store owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Forexengineer Store Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you cannot download, print and store selected portions of the Content. You also cannot copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format.

We welcome your comments regarding the Forexengineer Store Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Forexengineer Store shall be and remain the exclusive property of Forexengineer Store.  Your submission of any such Comments shall constitute an assignment to Forexengineer Store of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Forexengineer Store will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.


This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Forexengineer Store shall not be liable for any damages of any kind related to your use of this site.

You agree to defend, indemnify and hold Forexengineer Store harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this Forexengineer Store Website in violation of these Terms of Use.


Happy shopping with Forexengineer.