All orders are processed and shipped within 24-48 hours, except for pre-orders or cases where an item is sold out.
For Lalamove same-day delivery, orders are expected to be delivered within the same day. If you do not receive an update before the cut-off time (3 PM), please contact us via chat.
Once you place an order, you should receive a confirmation email. If you don't see it, check your spam or junk folder.
If it has been over 24 hours and you haven't received a shipment update, you may need to contact us for further assistance.
Click the chat icon below based on your device
Once you click the chat icon, fill in your details, and our support team will assist you in real-time. If all agents are busy, don't worry—your chat will be forwarded to email, ensuring you still receive updates.
You can continue the conversation on our website when you're available or simply reply to the email if you're busy.
Important: Make sure you use a valid email address. Incorrect emails will bounce, and you won't receive any responses.
