Hi Derek,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience with the pre-order process.
We’d like to clarify that when your order was placed on Shopee, the pre-order status and shipping timeframe were automatically indicated on the product page. Due to the nature of pre-orders, items are reserved in advance and cannot be canceled or returned once the order is confirmed. This policy helps us manage stock efficiently during high-demand periods and ensures that our distributors can allocate inventory properly.
If this order had been made on our website, the pre-order status would have been highlighted on the product page, and the checkout button would also indicate the pre-order period to provide clearer communication.
We truly appreciate your understanding and hope this helps clarify the situation. Please feel free to reach out if you have any other questions or concerns!
Regards,
Forexengineer